Refund Policy

Kit — 14 days, no questions

Email support@shipmyextension.com within 14 days of purchase for a full refund. No forms, no exit interview. (You keep nothing — the license ends — but we're not chasing files.)

Launch Assist & Upgrade — staged

Full refund any time before your audit is delivered. 50% after the audit is delivered but before the submission walk-through. No refund after the submission is completed — at that point the work is done, and your included rejection-fix round still stands.

The Upgrade follows the Launch Assist terms from the upgrade purchase date.

Rejection Rescue

Full refund any time before your diagnosis is delivered; no refund after delivery.

How refunds arrive

Refunds return to the original payment method via Stripe within 5–10 business days.

Questions about a refund? Reply to any email we've sent you, or write to support@shipmyextension.com.